Robyns Lake House

Shipping & Returns

Shipping and Free Shipping Promotions apply ONLY to orders within the Continental United States. NO exceptions. 

Robyn's Lake House  does not ship internationally

 

Shipping



We ship within the continental US (sorry, excludes Alaska and Hawaii). Some exceptions when authorized, additional shipping charges .

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based or are dependent on the ability to use regular carriers. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights are indicated in ounces.

Expect custom signs, custom art, made rugs and lamps to ship within take 1-3 weeks.

Expect larger items, such as Wine Country furniture to ship within 4 weeks.

Returns Policy



You may return most new, unopened items within 14 days of delivery for a full refund. Refunds require that you notify us within 7 (seven) days of receipt. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If defective, notify us by email of the defect and provide us with a photograph of the defect within 14 days of delivery .

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Contact Us

Call us 316 684-2177, during working hours Monday thru Saturday, 10 am to 5 pm (CST)

To return an item, please
Contact Us within 14 days of receipt with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.